Internet Essentials Support
How fast is Internet Essentials service?
Internet Essentials provides home Internet service with download speeds of up to 5 Mbps and upload speeds of up to 1 Mbps.
How can I apply for Internet Essentials?
Apply online or call 1-855-8-INTERNET (1-855-846-8376) to request an application.
How long can an Internet Essentials customer continue to receive reduced-price Internet service through the program?
Once enrolled, Internet Essentials participants will be able to continue receiving Internet service for $9.95 a month plus tax as long as at least one child in their household continues to be eligible to participate in the National School Lunch Program and they do not:
- Close their Comcast account
- Violate Comcast's Customer Agreement for Residential Services
What should I do if I work with students and families who might benefit from this program?
Please visit InternetEssentials.com/partner and register to access program information, materials and updates on how you can help.
What is covered by the $9.95 + tax monthly charge?
Internet Essentials makes the Internet more affordable, and for $9.95 + tax per month you can enjoy all of the benefits of our 5 Mbps Internet Essentials service at home. There are no price increases, activation fees or equipment rental fees so long as you maintain the service. The monthly price applies to a single outlet and basic modem. If your household requires custom installation, additional outlets or other XFINITY services and service appointments, additional charges apply.
What should I do if I think I'm eligible for Internet Essentials?
Apply online or call 1-855-8-INTERNET (1-855-846-8376) to confirm your eligibility and request an application.
What type of computers are offered through Internet Essentials?
Internet Essentials participants have the option to purchase an Internet ready computer for the reduced price of just $149.99 + tax. All computers come with the software and hardware needed to get connected to the Internet right away. Computer models change, so please call the number provided in your Welcome Kit to learn more about the available options.
Where is Internet Essentials available?
Internet Essentials is available in areas where Comcast offers Internet service.
Who is eligible for Internet Essentials?
A household is eligible to participate in Internet Essentials if it meets all of the following criteria:
- Is located where Comcast offers Internet service
- Has at least one child eligible to participate in the National School Lunch Program, including private, parochial and homeschooled students
- Has not subscribed to Comcast Internet service within the last 90 days
- Does not have an overdue Comcast bill or unreturned equipment
Can I set up a wireless network (WiFi) in my home?
Yes. Although Internet Essentials does not include a wireless router, if you already own a wireless router or choose to purchase one it can be connected to the Internet Essentials provided modem.