Internet Essentials Support
Who is eligible for Internet Essentials?
A household is eligible to participate in Internet Essentials if it meets all of the following criteria:
- Is located where Comcast offers Internet service
- Has at least one child eligible to participate in the National School Lunch Program
- Has not subscribed to Comcast Internet service within the last 90 days
- Does not have an overdue Comcast bill or unreturned equipment
Where is Internet Essentials available?
Internet Essentials is available in areas where Comcast offers Internet service.
What should I do if I think I'm eligible for Internet Essentials?
Call 1-855-8-INTERNET (1-855-846-8376) to confirm your eligibility and request an application.
How can I apply for Internet Essentials?
Call 1-855-8-INTERNET (1-855-846-8376) to request an application.
How long will Internet Essentials be available?
Comcast will continue to accept new customers into Internet Essentials for three full school years.
How long can an Internet Essentials customer continue to receive reduced-price Internet service through the program?
Once enrolled, Internet Essentials participants will be able to continue receiving Internet service for $9.95 a month plus tax as long as at least one child in their household continues to be eligible to participate in the National School Lunch Program and they do not:
- Close their Comcast account
- Violate Comcast's Customer Agreement for Residential Services
What should I do if I work with students and families who might benefit from this program?
Please visit InternetEssentials.com/partner and register to access program information, materials and updates on how you can help.
How fast is the home Internet service offered as part of Internet Essentials?
Internet Essentials provides home Internet service with download speeds of up to 3 Mbps and upload speeds of up to 768 Kbps.
What type of computer is included with Internet Essentials and what kind of software does it have?
Internet Essentials participants have the opportunity to purchase a netbook-style laptop computer. This computer supports wired and Wi-Fi Internet connectivity. Every computer shipped includes Windows 7 Starter operating system and Internet browser software. Additional productivity software may be included when available.
What is covered by the $9.95 + tax monthly charge?
Internet Essentials makes the Internet more affordable, and for $9.95 + tax per month you can enjoy all of the benefits of our Economy Plus 3 Mbps Internet at home. There are no price increases, activation fees or equipment rental fees so long as you maintain the service. The monthly price applies to a single outlet and basic modem. If your household requires custom installation, additional outlets or other XFINITY services and service appointments, additional charges apply.